When it comes to the world of legal transcription, Lextox is an industry leader in providing reliable and accurate transcription services. But what happens when there is a discrepancy or error in the transcription process? This is where Lextox’s Service Level Agreement (SLA) comes into play.
What is a Service Level Agreement?
An SLA is a contract between a service provider, in this case Lextox, and their clients. It outlines the level of service that the client can expect to receive, and the consequences if those expectations are not met. Essentially, it is a guarantee of the quality of service that the provider will deliver to their clients.
Why is a Service Level Agreement important?
In the case of legal transcription services, a mistake or error could have serious consequences. If a transcription is inaccurate, it could lead to a case being lost or prolonged, causing frustration and cost for the client. Therefore, having an SLA in place ensures that the provider is held accountable for delivering a high-quality service.
What does Lextox’s Service Level Agreement cover?
Lextox’s SLA covers a range of areas, including turnaround times, accuracy rates, and customer service. They guarantee that transcripts will be returned to the client within a specified timeframe, and that the accuracy rate will be at least 98%. They also promise a dedicated customer service team to address any issues or concerns that may arise.
What happens if Lextox doesn’t meet their SLA?
If Lextox does not meet their SLA, they offer a range of remedies to the client. This may include a refund for the service or a free transcript of equal or lesser value. They also take steps to ensure that the mistake is not repeated in the future.
In Conclusion
Lextox’s Service Level Agreement is a reflection of their commitment to providing a high-quality service to their clients. With guarantees on turnaround times, accuracy rates, and customer service, they ensure that their clients receive the best possible service. And, in the rare event that something goes wrong, they take steps to remedy the situation promptly. So, if you`re in need of reliable, accurate transcription services, Lextox is the way to go.